Diagnostic Frameworks
Ten diagnostic lenses for enterprise leaders. Each framework uses a distinctive metaphor as architectural scaffolding combined with a quantitative measurement system. Together they reveal what's really happening inside your organization.
“Every review layer that adds time without adding genuine insight is a tax on your metabolism.”
STACK Operating Model
"The integrated operating model every enterprise services org needs. They just don't know it yet."
Strategy, Transformation, Automation, Content & Knowledge. Five capabilities that every services organization runs as disconnected silos. STACK says: these are not five teams. They are one system. Invented at Google for People Operations at a 200,000-person company. Applicable to any enterprise with services at scale.
Agentification Prioritization Framework
"How to compare and sequence 83 AI agent opportunities when their impact dimensions are incommensurable."
A structured methodology for identifying, scoring, and sequencing AI agent opportunities across an enterprise. Four impact dimensions (Efficiency, Quality/Risk, Speed, Strategic Elevation) multiplied by three feasibility dimensions. Four strategic weight profiles let leadership choose their posture. The weights are the strategic conversation. The ranking is the consequence. Applied to 83 real agent opportunities at a 200,000-person organization.
Organizational Metabolism Index
"How fast can your organization absorb AI?"
Measures the speed at which an enterprise can absorb and operationalize AI. Not how much AI capability exists, but how fast the organization can metabolize change. The binding constraint is absorption speed, not capability.
Emotional Metabolism Index
"Does your organization have the immune system to retire workflows without rejecting itself?"
The follow-up to OMI, built on Fiona Cicconi's insight that retiring a workflow can feel like retiring an identity. Metabolism without immunity is autoimmune. EMI measures the organizational immune system on five dimensions — Identity, Closure, Trust, Belonging, Agency — each with a named pathology when missing (Hill to Die On, Ghost Workflows, Allergic Reaction, Inner Circle, Quiet Quitting). Agency is the single most diagnostic dimension.
Human Ether Index
"What's the real productivity of your workforce.after all invisible overhead?"
Quantifies the gap between theoretical capacity and actual output. Most organizations assume 80% productivity; reality is ~16%.a 6.3x multiplier hiding in plain sight. HEI measures the invisible overhead that eats capacity before work even begins.
The Margin Thesis
"How exposed is your organization to the AI margin-compression cycle?"
Four-plus trillion dollars of committed AI capex forces a margin-compression cycle on every exposed firm, regardless of whether the capex bet itself pays off. Five firm-level factors predict whether you absorb the squeeze or get absorbed by it.
Agentification Readiness Index
"Is your organization ready for AI agents to do real work?"
Maps the 2x2 matrix of Content Maturity (knowledge documentation) x Context Maturity (decision rules clarity). Both must be high for agents to succeed autonomously. Most organizations have high content but low context.agents fail not from ignorance but from ambiguity.
Product Rx
"What's the right prescription for your product portfolio?"
Every feature is a medicine: Painkillers (urgent pain), Vitamins (long-term health), Antibiotics (systemic rot), Vaccines (prevention), Diagnostics (reveal issues). PRX measures whether you're prescribing the right mix, or overdosing on Vitamins while users bleed out.
RADAR
"Why is your AI transformation stuck?"
Five signals every AI transformation must transmit: Reimagination, Agentification, Data & Context, Absorption, Rails. Miss any one and the outcome is predictable — Faster Horses, PowerPoint AI, Hallucination, Organ Rejection, or Pilot Purgatory. Your weakest signal names the pathology you're closest to.